WebKeyIndia perceives the need and centrality of long haul support and additionally maintenance for our customers’ applications. We offer a broad assortment of support and maintenance administrations to our regarded customers.
Obliging the essential needs of customers who have gotten their applications up and running is an imperative commitment that we endeavor through:
Administration Level Agreements (SLAs) and constant change of procedures in light of client input and execution observing
Doing Root Cause Analysis of each issue and deciding each within a stipulated time
Set up Levels of Help desk support in view of the level of gravity of issue and coordinated inconvenience ticketing framework
The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.